Cloud Provider Service Outage

Incident Report for SnapStream Media

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 16:56 CDT

Monitoring

AWS our primary cloud provider is experiencing degradation of services across its platform. You can see the near real-time status at the following URL - https://health.aws.amazon.com/health/status

You may experience issues within your SnapStream Cloud while AWS works to resolve the underlying issues that are impacting some of the services we utilize. Good News! User authentication, video ingest, and video playback are not impacted at this time. If you experience any issues with your SnapStream please reach out to our support team, https://support.snapstream.com/hc/en-us and we will provide updates on the underlying AWS issues.

Posted Jun 13, 2023 - 16:14 CDT

This incident affected: SnapStream Cloud Instances (US-East), SnapStream Cloud Instances (US-West), SnapStream Cloud Instances (CA-Central), SnapStream Cloud Instances (EU-Central-1), SnapStream Cloud Instances (EU-West-1), SnapStream Cloud Instances (EU-West-2), and SnapStream Cloud Instances (AP-SouthEast-2).